Customer Support

If you experience any problems, we've got plenty of ways for you to get in touch with us.

Our Sales Office

No. 21 C (1st Floor),
Jalan Tong Shin,
50200 Kuala Lumpur,
Malaysia

E-mail

You can expect an email reply within 1-2 business days, if you need immediate assistant please feel
free to call our customer support help line:enquiry@12fly.com.my

Customer Support

12Fly Customer Support is available from Monday - Friday 9.00 am til 5pm, Saturday 9.00am til 3pm.

Air ticket, Hotel reservations booked onwww.12fly.com.my
1-800-88-2011 (within Malaysia). From outside Malaysia call +603 2144 5186

Vacation
1-800-88-0787 (within Malaysia). From outside Malaysia call +603 2141 2521