Heathrow is the first airport in the world to use pioneering technology across its terminals that will help improve passenger experience and departing flight punctuality. Malaysia Airlines flies a double daily A380 service from London Heathrow to Kuala Lumpur International Airport.Effective 16 April 2014, Malaysia Airlines’ passengers travelling from London will require to use this new technology called ‘Positive Boarding’.Positive BoardingWhat is Positive Boarding?• A technology designed to direct passengers to the correct boarding gate and to manage their time better so that they arrive at the boarding gate on time. In the process, delays in flight departures can be reduced.• A system that informs airlines when their passengers have passed airside / into the Departure Lounge, and directs ‘unprepared’ passengers to their airline.Why Malaysia Airlines doing this?• Drives punctuality improvements through timely identification and offloading of ‘no shows’ and workload reduction in the time critical environment of the gate.• Commercial opportunity for airlines through earlier reallocation of ‘no show’ seats to standby passengers, minimises departure delay costs associated with late running passengers.Other InfoPassenger AffectedJoining – YesTransit – NoCan the system be overruled?Yes, but passenger needs to be escorted by MH staff or Ground Handling Agent to pass the security check point.How to use Priority Boarding1. Check in as normal at Malaysia Airlines counter. 2. Passengers will then enter the Departure area at London Heathrow Airport and require to scan their boarding pass at an automated gate which, if the ticket is verified, opens to allow them through to security.3. The barcode information will verify flight details and the designated boarding gate. This information will be displayed on the screen so passengers will know if they are in the right terminal, or otherwise.4. The system also allows the airline to know if passengers landside or airside, ie already in the Departure area, as well as passengers who are unlikely to make their flights given the time it takes to go through the stringent airport processes of Security and boarding.5. If a passenger tries to go through with too little time before their flight is due to depart, they are asked to return to check in and seek assistance from the airline.