Privacy & Security Policy

Privacy Policy

Information We Request

You will NOT be asked for any personal details that are irrelevant to contacting you. All we need to know are the details that are necessary to carry out your travel reservations.The type of personal information we request are: (1). Username and Password (2). Name (3). Address (4). Gender (5). Date of birth (6). Nationality (7). Email address (8). Telephone number (9). Fax Number (10). Credit Card Information (name of cardholder, credit card number and expiry date) (11). Travel details, including (a). proposed check-in and check-out dates (b). number of rooms required (c). proposed pick-up and drop-off dates & time, (d). flight information - flight number, arrival and departure time, (e). number of passengers, (f). name(s), date(s) of birth, nationality, gender, telephone number, email address, passport number of all passengers We request this information when you register as a member, make reservations for our products or services, utiliz our online services (such as sending eCards or Member Incentive Program), request for our newsletter or participate in our special programs and online contests.

Use Of Your Information

We use the information you provide for one or more of the following purposes: (a). To process your travel reservation purchases and confirm your travel arrangements; (b). To improve our content, service and product offerings; (c). To enhance our service to you the next time you visit our site by providing you with the most personalized Web experience possible; (d). To send you periodic newsletters which contain new services, special offers and promotions should you request it. (e). To fulfill your request when you use our eCard or Member Incentive Program services; (f). To post your messages on Travel Board or on our Feedback service; (g). To provide you with customer support should you request it; (h). To statistically analyze site usage; (i). To improve our marketing and promotional efforts; (j). In specific situations, to resolve disputes, troubleshoot problems and enforce our User Agreement. We share your information with outside parties including our service providers (for example, hotels, tour and transfer operators, airlines, cruise operators) and third-party intermediaries (for example, credit card companies and banks) as they are information essential to processing your travel reservations.

Demographic Information

Please note that we may also provide aggregate demographic statistics about our customers to third parties but these statistics will never ever identify any single user.

How We Protect Your Information

All of your 12fly.com.my account management activities are conducted through the most advanced security systems that guarantee communication between your browser and the Tourstech Solutions Sdn Bhd servers is encrypted to ensure that no other party can intercept your personal information. 12fly.com.my uses the industry-standard encryption method Secure Socket Layer (SSL) protocol to protect your information.

Other than the purposes and parties aforementioned, your personal information will not be provided to spammers, advertisers, direct marketing companies or any other unsolicited mailers, without your consent.

Newsletters and Updates

You can always decline to receive our periodic newsletters or updates by clicking the "Unsubscribe" button at the bottom of the newsletter, or unchecking the newsletter box when you register or by indicating your preference in your account.

Contests and Promotion

We run contests and promotions on our site in which we ask visitors for contact information (such as their email address). We use this information to contact the winners. In addition, we occasionally participate in or conduct joint contests and promotions with third parties. In these instances, certain information such as name and contact information are shared with the third parties for contest or promotion eligibility verification purposes or for the selection of winning entries, or to ship prizes and promotional material to those who enter. Whenever we participate in such a contest or promotion, we explicitly state which third party will receive the information. Visitors can elect not to share their information with third parties by not participating in these promotions. Visitors who do elect to share information with third parties must contact the third party directly to opt out of receiving future mailings from the third party. Should yo be chosen as a winner or have purchased any of our promotional packages, you must consent to the disclosure of your personal information for publicity purposes.

Links To Other Sites

Please note that our site links to other sites and that the privacy policies of these sites may differ from ours. We advise you to check the privacy policies of other Web sites before disclosing any personal information. In any event, please note that these sites do not share your personal information with us.

Occasionally when linking to another site, you may still see our site's logo or frame. This is to provide you with a seamless experience when visiting our Web site. In these cases you are no longer on 12fly.com.my and are now on a different Web site whose information collection practices may differ from ours. The privacy policy of the site you are on will govern how information collected from you is used. You can always know what site you are on by checking the location bar within your browser.

Cookies

Usage of a cookie is in no way linked to any personally identifiable information while on our site. Our Web site requires the use of cookies purely for programming purposes. We use cookies as a mechanism to remember the information that is selected from one page to another. This allows you to leave a search page with information you have selected, come back later, and still have the search preferences intact. If you switch off your cookies, you will still be able to browse the site without problems.

Logging

Our Web site automatically logs the following information: (a). your IP address; (b). the browser type; (c). the domain name(s); and (d). access time(s). This information is used to analyze trends and do not link to your personal information. Please note that we may also provide aggregate statistics to third parties but these statistics will never ever identify any single user.

Change / Modify Personal Information

12fly.com.my gives you the opportunity to review, correct or update your account information. You can do this by accessing the home page and clicking on the member login button. Your account is password-protected so that only you can access it and view the member information relevant to your account. Please note that we do not retain your credit card information online, as such you will not be able to access, correct or update it.

Changes To Privacy Policy

If we change our privacy policy, we will post our new policy on this page so that you are always informed of the way that we use information we collect. Your continued use of our Web site following the posting of changes to these terms will mean you accept those changes. Regardless of later updates, we will never use the personally identifiable information you submit under this current policy in a new way without first notifying you and providing you with an opportunity to opt out or otherwise prevent that use.

Notices

We will post a notice on the site when we make any changes in our Privacy Policy. This Privacy Policy contains an effective date of when it was last changed. You will need to check the Privacy Policy to see if the date has changed since your last visit. We may amend or update our Privacy Policy at any time to reflect changes to our business practices. In the event that you do not approve of the changes, you may direct requests to enquiry@12fly.com.my to deactivate your account or "opt-out" of proceeding with the services of the site. Your continued use of our Web site following the posting of changes to these terms will mean those changes are accepted.

Disclaimer

We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our Web site.

How To Contact Us

If you have any questions regarding security and privacy issues, please contact us at enquiry@12fly.com.my

Security Policy

To ensure that every transaction made on 12fly.com.my is safe, we use the most advanced encryption technology. Our secure server encrypts all of your personal information (including name, address, credit card number and travel itinerary) so that it cannot be read as the information travels over the Internet. The advanced technology employed by 12fly.com.my makes it virtually impossible for our users' credit card information to be used fraudulently. However, in the unlikely event that you encounter unauthorized travel charges on your credit card statement as a result of purchases made online, you should follow the reporting procedures outlined by your credit card provider and contact us immediately.