【ALL NIPPON AIRWAYS】Flights Handling in Response to Pneumonia Caused by the COVID-19

04 MARCH 2020

【ALL NIPPON AIRWAYS】FLIGHTS HANDLING IN RESPONSE TO PNEUMONIA CAUSED BY THE COVID-19

UPDATED: 03 March, 2020

ANA has adopted a range of precautionary measures in response to the outbreak of the Novel Coronavirus (COVID-19) in order to maintain a safe, secure environment for its customers, flight/cabin crew and other employees. 

ANA's handling in regard to this outbreak is as follows.

1. Temporarily Suspend Service on Select Routes Due to the Novel Coronavirus (COVID-19)

In light of reduced passenger demand due to the spread of the Novel Coronavirus (COVID-19), we have decided additionally to temporarily suspend, reduce the number of flights, or downsize aircraft for the following international routes.

For more flight information, please refer Temporarily Suspend Service on Select Routes Due to the Novel Coronavirus (COVID-19).
We will provide further information as soon it is decided regarding the operation of these flights on and after March 29.2. Special Handling of International Air Tickets

For information on our special handling of international air tickets, please see Special Handling of International Air Tickets due to Pneumonia Caused by the Novel Coronavirus (COVID-19).

Refunds can be requested up to 1 year and 30 days after the travel start date (or issuance date if prior to travel).

3. Special Handling of Japan Domestic Air Tickets

For information on the special handling of domestic air tickets, please see Special Measures for Japan Domestic Flight Tickets in Expansion of the Coronavirus Disease.4. Restrictions on Entry to Japan

By instruction of the Ministry of Land, Infrastructure, Transport and Tourism (MLIT), the following persons will not be permitted entry into Japan from February 1, 2020 until further notice. (Current as of February 27, 2020)

  • Non-Japanese nationals arriving in Japan 14 days or less after being in Hubei or Zhejiang provinces, People's Republic of China.
  • Persons in possession of a Chinese passport issued in Hubei or Zhejiang provinces, People's Republic of China.
  • Any non-Japanese passport holders who boarded on the MS Westerdam and disembarked at Sihanoukville city, Cambodia.
  • Any non-Japanese passport holders visited Daegu Metropolitan City or Cheongdo county in North Gyeongsang Province, Republic of Korea in the past 14 days at the time of arrival in Japan.

In response to the immigration restrictions being placed by each country, we are allowing passengers to change and request refunds for ANA-operated international flights for free of charge, regardless of fare regulations. For flights tickets purchased through travel agencies or other non-ANA channels, please contact the location through which you made your purchase.
Please note that self-service check-in machines and some online check-in functions may not be available for use for certain routes due to travel restrictions being put in place by each country.

5. Changes to Other Countries' Entry Conditions

  • On February 27, 2020, India's Bureau of Immigration (BOI), Ministry of Home Affairs announced that it would be temporarily suspending the Visa-on-Arrival services for Japanese and South Korean nationals. For this reason, the said nationals are now unable to enter India using this service as of February 28.
    Furthermore, India's e-Visa service is no longer accepting applications from Japanese, South Korean, Iranian and Italian nationals. The Indian government has, however, confirmed that e-Visas that have already been issued remain valid at present.
    Therefore, we kindly request that passengers planning to travel to India hereafter apply for and obtain a visa from the embassy or consulate general of India in their country of residence before boarding their flight. 
  • From February 26, passengers traveling to Qingdao, Dalian, Xiamen, and other locations will be restricted from travelling after arriving at the airport. There is also information that quarantine measures will be taken at home or at a hotel, in some cases, the local government may designate a hotel or staying location.
    Please check the Foreign Ministry's overseas safety website and the latest information from the Chinese Embassy and Consulate General before you travel.

Other countries are also reinforcing their quarantine systems. As a result, the situation at airports is changing on a daily basis and this includes conditions for entry to a country becoming stricter. There have even been reports of passengers who have not been able to enter a country despite having the travel documents that are usually acceptable for entry. 
There are reports that some countries and regions have implemented particularly strict entry conditions for passengers who stayed in certain countries with confirmed cases of the virus immediately before travel. For this reason, passengers are asked to check the information provided by the embassy and consulate of their destination as well as information from health organizations for the latest travel conditions.6. Airport / On-board Handling

ANA will continue to adopt precautionary measures in response to the outbreak of the Novel Coronavirus (COVID-19) in order to maintain a safe, secure environment for its customers, flight/cabin crew and other employees, and we kindly request your understanding regarding any inconvenience caused due to changes to our in-flight services.

  • The symbol "⇔" indicates the locations between which the route is operated.
  • The symbol "⇒" indicates the destination.

In-flight Sales and In-flight Paid Services (Japan Domestic Routes)

Sales will be suspended on all routes.
However, ANA STORE@SKY (the online store accessible from airport lounges and while using in-flight Wi-Fi) will continue to be available during the suspension period for in-flight sales.

Applicable Japan Domestic Routes All routes
Period From March 2, 2020 until further notice

In-flight Duty Free Sales Service (International Routes)

Sales will be suspended on the applicable routes.
Please note that the pre-order service for international routes will also be suspended, and that any pre-orders which have already been placed for flights on the applicable routes will be canceled.

Applicable International Routes Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao, Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong, Seoul (Gimpo, Incheon) ⇔ Japan
Period From March 2, 2020 until further notice

Handling of Newspapers and Magazines

Please note that the provision of newspapers and magazines will be suspended.

Applicable Japan Domestic Routes All routes
Applicable International Routes Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao, Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong, Seoul (Gimpo, Incheon) ⇔ Japan
Period From March 2, 2020 onward

Handling of In-flight Magazines

Please note that we will handle the various in-flight magazines as shown below.

  • TSUBASA -GLOBAL WINGS-, ANA SKY CHANNEL: Please let a cabin attendant know if you would like a copy of either of these in-flight magazines.
  • ANA SKY Shop: Provision will be suspended.
Applicable International Routes Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao, Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong, Seoul (Gimpo, Incheon) ⇔ Japan
Period From March 2, 2020 onward

In-flight Meals (International Routes)

Some of the Economy Class services provided on our international routes have changed as of March 1, 2020.
For further details, please see the page with Economy Class meals and drinks by route.

Paid Exclusive Dining service

Paid Exclusive Dining service will be suspended on the applicable routes.

Applicable International Routes Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao, Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong,Seoul (Gimpo) ⇔ Japan
Period From March 1, 2020 until further notice

Business Class Pre-order Meal service

Business Class Pre-order Meal service will be suspended on the applicable routes.

Applicable International Routes Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao, Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong ⇔ Japan
Period From March 5, 2020 until further notice

Meal and Drink Services in Lounges

In order to reassure passengers flying with ANA, meals will be packaged individually once they have been prepared and then served.
Please note that meal options will be limited.

Disinfecting of Cabins

In order to reassure passengers flying with ANA, we are using an alcohol disinfectant to disinfect the following parts of the aircraft when carrying out late-night cabin cleaning on flights arriving back in Japan: Tables, armrests, seat equipment (including television screens on seats and remote controls), toilet door knobs, and other parts with which passenger's hands come into contact. (Disinfection may not be possible in the event of a late arrival delay, etc.)

Applicable routes Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao and Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong, Seoul (Incheon and Gimpo) ⇒Japan

In-flight Announcements by Cabin Attendants

By request of the Japanese Ministry of Health, Labour and Welfare, we have been making an on-board announcement on the following flights asking passengers with symptoms such as a cough or fever or those taking cough or fever medication to report to an airport quarantine inspector upon arrival.

Applicable Routes Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao/Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong ⇒ Japan

Wearing of Masks and Gloves by Cabin Attendants

Cabin attendants working on Japan domestic and international flights will wear masks to reassure passengers using our services. They will also wear gloves when serving food and drink items.

Wearing of Masks and Gloves by Ground Staff

Some ground staff will wear masks in order to reassure passengers using our services.
Additionally, lounge staff will wear gloves when serving food, etc.

On-board Air Circulation

ANA has installed the latest filters* on the air conditioning systems of all its aircraft.
Through these filters, purified air and air from outside the aircraft is provided into the cabin. This air is then expelled from the aircraft, meaning that all the air in the cabin is refreshed approximately every 3 minutes.

  • High-efficiency particulate air (HEPA) filter: A high-performance filter that removes 99.97% of 0.3 μm particles.

Distribution of "Health Cards" Created by the Japanese Ministry of Health, Labour and Welfare and Quarantine Stations

A health card created by the Japanese Ministry of Health, Labour and Welfare and quarantine stations entitled "Novel Coronavirus Infection Occurring in Wuhan City, China" is being distributed on board to passengers on the following flights.

Applicable Routes Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao/Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong ⇒ Japan

Reinforced Quarantine Control in China Region

Please note that you may be subject to a health check upon entering airports within China due to reinforced quarantine control. For further details, please refer to information provided by the relevant airport.

For information on flight status for codeshare flights operated by other airlines, please inquire with the relevant airline.7. Carry-on and Check-in of Sanitizers

The carry-on and check-in of the following sanitizer products is prohibited.

Applicable Products

Cleverin (stand-alone type and pen type, both of which emit a sanitizing mist) by Taiko Pharmaceuticals Co., Ltd

  • Sanitizers that are applied directly to the skin (including gel-type ones) are permitted for both carry-on and check-in.

There are no restrictions in place for other types of sanitizers at present, but this may change going forward.

Souces: All Nippon Airlines

【WHO】Novel Coronavirus (2019-nCoV) Advice for the Public
【AIG MALAYSIA】Travel Advisory - China Coronavirus Update
【MINISTRY OF HEALTH MALAYSIA】HEALTH ALERT!
【THAILAND】Travel Recommendations During Coronavirus Outbreak!

【TAIWAN】is safe to travel now?


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