Emirates was named the World’s Best Airline 2016 at the prestigious Skytrax World Airline Awards 2016, in addition to scooping up the awards for World’s Best Inflight Entertainment for a record 12th consecutive year, and Best Airline in the Middle East. 

Based on the results of the largest airline passenger satisfaction survey in the industry, the World’s Best Airline Awards are considered a global benchmark of airline excellence. This year’s Skytrax awards were based on a total of 19.2 million completed surveys covering 280 airlines, by customers hailing from more than 104 countries. The Skytrax survey measures quality standards across 41 key performance indicators of front-line products and services in the airline industry.

This is the fourth time Emirates has won the top accolade since the airline awards were introduced 15 years ago; the airline won the first ever Skytrax World’s Best Airline in 2001, again in 2002 and in 2013. In total, Emirates has won a total of 20 Skytrax World Airline Awards since 2001.

On most of Emirates’ fleet, including all of its A380 aircraft, passengers in all classes can enjoy unprecedented Wi-Fi connectivity. On average, over a quarter of all passengers use the internet during their flight. This figure increases to half on flights over 12 hours.  

Emirates’ unbeaten 12-year run as winner of the World’s Best Inflight Entertainment award, is thanks to its industry-leading ice entertainment system, which currently boasts an incredible 2,689 different channels for passengers to choose from – including over 90 dedicated children’s channels. Ranging from the latest blockbuster movies, award-winning television box sets, comedy series, live TV, music and computer games, ice is constantly expanding to offer even greater choice. Since winning the Skytrax award a year ago, ice has seen:

• 35% more TV channels introduced
• 20% more TV Box Sets introduced
• 35% more audio channels introduced
• An enhanced selection of content for hearing and visually impaired customers with Audio Description and Closed Captions
• Content offered in 37 languages

The airline has also expanded Live TV across its fleet including Live TV Sports Channels featuring high-profile sporting events, including this year’s Rio Olympics.

Congratulations Emirates!