TERMS & CONDITIONS

Please read carefully the terms and conditions before you (the Customer) make reservation and purchase ground and land arrangement-related products from 12fly.com.my of Malaysian Harmony Tour & Travel Sdn Bhd. By becoming a customer of 12fly.com.my of Malaysian Harmony Tour & Travel, you agree that you have read, understood, and agreed with the following “Terms and Conditionsâ€, and irrevocable consent to be bound by all said “Terms and Conditionsâ€, including any updates thereto. 12fly.com.my of Malaysian Harmony Tour & Travel has the right to change the Terms and Conditions, in whole or in part, at any time with or without notice.

12FLY F.I.T GROUND PACKAGES

12fly.com.my Ground Packages webpage is a gateway easy you (the Customer) to view the vacation packages 24 hours a day, 7 days a week while you planning your holiday trip with friends & family. All prices in packages grids are negotiated with local provider such like hoteliers and transporters. Regretfully, this is not a live booking engine with instant confirmation due to we always thought a smooth vacation especially ground packages should give a chance for our ground specialist assist you personally and serve you better via email or phone communication.

Define of F.I.T- Foreign Independent Tour. Now generally use to indicate any independent travel, domestic or international, that does not involve a group tour arrangement with tour leader/manager.

Define of Ground Package- Ground Arrangement. Services cover the land portion of a trip, such as lodging, visits to museums, sightseeing tours, and transfers between airport and hotel.

Define of S.I.C- Sit-In-Coach (Seats-In- Coach as 12fly price grids) – This mode of transfer service does pickups from your location like Airport and has drop offs along the way and sharing service with others (subject to the final number of travelers by travel agency with same arrangement). Same applies for pickups from Hotel / Resort back to the destination or sightseeing like airport with pickups along the way.

Define of Private Service- This mode of transfer service does pickups from your location like Airport and directly to your destination or during sightseeing transfer. You will not share any transportation service with others except speedboat or cruise or flight involved which should bear together to reduce the unnecessary cost. Private service to include private jet, private speedboat and private cruise could arrange with customize quote. 

Define of Self Drive - This mode of arrangement is denoting or relating to a hired car that is driven by the hirer. Rent a car, driving a car yourself, rather than being driven by someone else. The car rental could be pick up from the port of arrival or office in town (if any) and should be returned by hirer. 

12FLY Ground Packages Price Includes (basic):-

  • Hotel accommodation on a twin sharing basis. For single traveller, single supplement will apply.
  • Meals as indicated in the Program Tour
  • Sightseeing as indicated in the Program Tour
  • Transportation as indicated in the Program Tour (subject to sit in coach or private service)
  • Admission fees included in the Program Tour unless otherwise stated

12FLY Ground Packages Price Excludes:

International Air ticket, airport taxes, visa fees, laundry, excess baggage charges, personal and baggage insurance, minibars and hotel phone charges, optional tours, gratuities to drivers and escorts and all other items for personal consumption.

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Air Ticket Booking, feel free to log on our website with live booking engine and instant confirmation, http://www.12fly.com.my/flights/ , you may compare with multiple airlines choice and fares.

12fly.com.my Flight Online Booking Engine is a booking engine easy you (the Customer) to make flights reservation 24 hours a day, 7 days a week with instant seats availability & confirmation. All bookings are confirmed with airlines reference recorder and compulsory guaranteed by credit payment and paid by same credit card or cash bank in upon ticket issued.

Reservations and Payments

A deposit for reservation processing of between RM 100 and RM 1000 must be paid upon reservation and the balance to be paid once booking confirmation in written with balance payment dateline provided. If full payment is not received, the company reserves the right to forfeit the deposit and cancel the reservation.

When deposit paid is meant that you agreed with our packages, prices and terms & conditions.

Deposit of processing fee is strictly non-refundable if cancel without a valid reason or proof of documents support.

Booking Changes, Cancellations and Refund

If you decide to change your booking after it has been confirmed an amendment fee of RM 100- RM 200 per alteration will be charged to cover our costs. Any amendment will also be subject to any additional costs incurred through increases in hotels and other holiday costs the amendment may involve. Any change in departure date will be construed as a cancellation of the original booking and cancellation charges will apply. Cancellation fees per person are as follow:-

(Before Any Payment)

-This happen of no any payment is special handling for last minutes booking which required immediate full payment with auto guarantee. (Booking less than 7 working days consider last minutes case)

-This happen of no any payment is special handling for super peak season booking like during Christmas, New Year, Chinese New Year, Hari Raya and etc.

(After Full or Balance Payment)

Any hotel room booking only cancel WITHIN 3 week (21 days) prior to arrival date, will incur cancellation charge of one night accommodation charge for each room reserved.

Ground packages cancelled LESS THAN 20 days prior to arrival date will incur 50% cancellation charge of total ground packages rates

Ground packages cancelled LESS THAN 14 days prior to arrival date will incur 80% cancellation charge of total ground packages rates

Ground packages cancelled LESS THAN 7 days prior to arrival date or “no shows†will incur 100% cancellation charge of total ground packages rates

In the event that your visa is rejected, you have to pay for documentation and processing fees.

Claims for refund must be submitted in writing to Malaysian Harmony Tour & Travel within 7 days after the completion of the tour, otherwise no refund will be made. All appropriate receipts and documents must be attached.

No refund or reduction will be made to any person who does not participate in any meal, sightseeing or accommodation during the course of the ground arrangement.

Changes by the airline will not result in any refunds. Fight delays are unfortunate, and are completely outside the control and responsibility of Malaysian Harmony Tour & Travel.

Passports & Visas

It is your responsibility to ensure that you have a valid passport with a minimum of 6 months validity from the day you return to your home country. You must have all the relevant visas, vaccinations, health certificates, and all necessary travel documents as required by the various government authorities of the countries to be visited. You are responsible for any expenses incurred as a result of delays or itinerary changes related to your lack of appropriate travel documents. 12fly.com.my of Malaysian Harmony Tour & Travel will not be responsible for any penalties due to your failure to abide by any regulations of the government of the visiting country.

Extension / Deviation Stay

Extension and/or deviation of air ticket is dependent on the airline and may incur additional charges impose by the airline (It is your responsibility if air ticket by your own arrangement). Where extension and or deviation are possible, arrangements of Entry Visa/Accommodations are solely your responsibilities. However, upon request, we are most happy to assist you.

Baggage

It is your responsibility if air tickets by your own arrangement, is subject to the choice of airlines you applied. Only one piece of hand luggage is allowed subject to certain weight and size as stipulated by the airline. You have to pay for your own excess baggage. We are not responsible for your hand luggage.

Travel Insurance

We strongly recommend you to acquire insurance on trip cancellation, accident, injury, illness, medical hospitalization, flight delay, baggage lost, etc. 12fly.com.my of Malaysian Harmony Tour & Travel shall be exempt from any liability in the event of an accident resulting in, but not limited to, loss or damage of properties, injury to people, death during trip, delays, irregularities or other occurrences beyond its control. Settlements will ensue in accordance with rules set by airlines, hotels, buses, etc.

Medical Conditions, Pregnancy and Travel

If you have a medical condition, or if you are pregnant and considering travel, you must consult with your doctor before you travel, especially if medical condition requires daily routine care, urgent care, or your pregnancy is high-risk. You are responsible for disclosing any related information to us at the time of booking. You understand 12fly.com.my of Malaysian Harmony Tour & Travel or local provider is not in a position to provide any medical services or urgent care in the event such an action may be required. You are liable for any risks, incidences or consequences incurred during travel. We highly recommend that you purchase medical insurance and travel insurance before you travel.

Responsibility & Liability

12fly.com.my of Malaysian Harmony Tour & Travel and its associated companies or subsidiaries are referred to as The Organizers.

Before making reservation, it is your responsibility to read the fine print associated with your desired product including, but not limited to, the following sections: Ground Package Price Includes, Ground Package Price Excludes, Child Price, Remarks in Price Grids, Reservations and Payments, Travel Documents, Booking Changes, Cancellations and Refund, Extension/Deviation Of Stay, etc.. And you herein state that you have read and fully understood the content of all fine print and will waive the right to dispute against any part of it after your purchase.

The Organizers act as an agent for transport companies, hotel contractors, and other suppliers etc. and is not liable for any changes make by them but will render assistance wherever possible.

The Organizers accept no responsibility for any loss, injury or damage to you or your belongings resulting directly or indirectly from occurrences beyond its control including acts of God, acts of government, war(whether declared or not), threat of war, other hostilities, terrorist activity, civil strife, strikes, riots, fire, thefts, robberies, epidemics, quarantine, customs or medical regulations, natural and nuclear disasters, technical or administrative problems with transport, industrial disputes, closures of airports, and breakdown in machinery, or equipment or similar events. Neither The Organizers nor any person or agent assisting or callipering with it is liable for any loss, injury or damage or delay which may occur during a program tour or holiday.

The persons taking the tours are responsible for safe keeping their own travel documents.

The Organizers shall not be held responsible if you are deported or refuse entry by Immigration Authorities for possession of unlawful items, holding improper travel documents, or other causes whose behaviour and activities are considered as subversive by the foreign government. There is absolutely no refund for your tour if you are refuse entry.

The Organizers reserve the rights to alter itineraries, travel arrangements, hotel accommodation even after the confirmations have been given to you in advance. The Organizers are not liable and reserve the rights to cancel or withdraw at any time bookings made by or on behalf of you. However, money paid by you as booking fee will be refunded to you.

Ground Package Price is subject to currency fluctuation, increase in ground costs.

Any alteration on the routing or change of date of travel by the passenger is solely at his/her own risk. The Organizers shall not be held responsible for any inconvenience caused and additional expenses incurred.

The Organizers reserve the right to utilise any Group photograph (s) taken during the tour for commercial purposes.

The Organizers reserve the right to recall or reassign tour guide/ driver at/during execution of the tour.

12FLY FLIGHT TICKETS

12fly.com.my Flight Online Booking Engine is a booking engine easy you (the Customer) to make flights reservation 24 hours a day, 7 days a week with instant seats availability & confirmation. All bookings are confirmed with airlines reference recorder and compulsory guaranteed by credit payment and paid by same credit card or cash bank in upon ticket issued.

Air fare in 12fly.com.my Flight Online Booking Engine always subject to change and airlines’ seats availability until air ticket purchased by your payment and issued.

Airport taxes subject to further fuel surcharge if any immediate increase by airlines or carriers

Currency exchange rates especially applying on taxes conversion, subject to fluctuation from time to time and these are beyond 12fly.com.my controls.

All flight schedule showing departure and arrival times are based on the existing country and regional time.

It is your responsibility to ensure that all passengers’ name fill into Passengers Information column in 12fly.com.my Flight Online Booking Engine is exactly match to your passports or travel documents. 12fly.com.my of Malaysian Harmony Tour & Travel Sdn Bhd have no responsibility in any mistakes if you (the Customer) provided name wrongly and causes the additional cost of air ticket.

Define of Air Fare- the price charged for transportation by airplane without any airport tax, airlines insurance, fuel surcharges and miscellaneous charge.

Define of Airport Tax- A local tax imposed on air tickets and passed along to passengers, ostensibly used to fund airport maintenance, expansion, and similar expenditures.

Define of Fuel Surcharge- An additional per-ticket fee added to a fare by an airline or other carrier, ostensibly to cover the increased cost of fuel to the carrier. Fuel surcharges are seldom quoted in the fare.

Define of Airline Insurance- Aviation insurance -is insurance coverage geared specifically to the operation of aircraft and the risks involved in aviation. Aviation insurance policies are distinctly different from those for other areas of transportation and tend to incorporate aviation terminology, as well as terminology, limits and clauses specific to aviation insurance. An additional per-ticket fee added to a fare by an airline or other carrier.

Booking Changes, Cancellations and Refund

If you decide to change your flight reservation after ticket purchased or issued an amendment fee of RM 100 per alteration will be charged for 12fly.com.my of Malaysian Harmony Tour & Travel Sdn Bhd processing. Any amendment will also be subject to any additional costs incurred through increases in airlines costs the amendment may involve. Any change in departure date will be construed as a cancellation of the original booking and cancellation charges will apply. Cancellation fees per person are applied according to the fare category and airlines you applied; please refer the existing term & conditions when you search for the each fares & flights.

Passports & Visas

It is your responsibility to ensure that you have a valid passport with a minimum of 6 months validity from the day you return to your home country. You must have all the relevant visas, vaccinations, health certificates, and all necessary travel documents as required by the various government authorities of the countries to be visited. You are responsible for any expenses incurred as a result of delays or itinerary changes related to your lack of appropriate travel documents. 12fly.com.my of Malaysian Harmony Tour & Travel will not be responsible for any penalties due to your failure to abide by any regulations of the government of the visiting country.

Extension / Deviation Stay

Extension and/or deviation of air ticket is dependent on the airline and may incur additional charges impose by the airline (It is your responsibility if air ticket by your own arrangement). Where extension and or deviation are possible, arrangements of Entry Visa/Accommodations are solely your responsibilities. However, upon request, we are most happy to assist you.

Baggage

Each passenger is allowed baggage not exceeding 20 kilograms, is subject to the choice of airlines you applied. Only one piece of hand luggage is allowed subject to certain weight and size as stipulated by the airline. You have to pay for your own excess baggage. We are not responsible for your hand luggage.

Travel Insurance

We strongly recommend you to acquire insurance on trip cancellation, accident, injury, illness, medical hospitalization, flight delay, baggage lost, etc. 12fly.com.my of Malaysian Harmony Tour & Travel shall be exempt from any liability in the event of an accident resulting in, but not limited to, loss or damage of properties, injury to people, death during trip, delays, irregularities or other occurrences beyond its control. Settlements will ensue in accordance with rules set by airlines, hotels, buses, etc.

Medical Conditions, Pregnancy and Travel

If you have a medical condition, or if you are pregnant and considering travel, you must consult with your doctor before you travel, especially if medical condition requires daily routine care, urgent care, or your pregnancy is high-risk. You are responsible for disclosing any related information to us at the time of booking. You understand 12fly.com.my of Malaysian Harmony Tour & Travel or local provider is not in a position to provide any medical services or urgent care in the event such an action may be required. You are liable for any risks, incidences or consequences incurred during travel. We highly recommend that you purchase medical insurance and travel insurance before you travel.

Responsibility & Liability

Before making reservation, it is your responsibility to read the fine print associated with your desired product including, but not limited to, the following sections: Air Fare, Airport Tax, Fuel Surcharge, Reservations and Payments, Travel Documents, Booking Changes, Cancellations and Refund, Extension/Deviation Of Stay, etc.. And you herein state that you have read and fully understood the content of all fine print and will waive the right to dispute against any part of it after your purchase.

12flyc.om.my of Malaysian Harmony Tour & Travel Sdn Bhd and airlines accept no responsibility for any loss, injury or damage to you or your belongings resulting directly or indirectly from occurrences beyond its control including acts of God, acts of government, war(whether declared or not), threat of war, other hostilities, terrorist activity, civil strife, strikes, riots, fire, thefts, robberies, epidemics, quarantine, customs or medical regulations, natural and nuclear disasters, technical or administrative problems with transport, industrial disputes, closures of airports, and breakdown in machinery, or equipment or similar events. Neither The Organizers nor any person or agent assisting or callipering with it is liable for any loss, injury or damage or delay which may occur during a program tour or holiday.

The persons taking the flight ticket are responsible for safe keeping their own travel documents.

12fly.com.my of Malaysian Harmony Tour & Travel Sdn Bhd and airlines shall not be held responsible if you are deported or refuse entry by Immigration Authorities for possession of unlawful items, holding improper travel documents, or other causes whose behaviour and activities are considered as subversive by the foreign government. There is absolutely no refund for your flight ticket if you are refuse entry.

12fly.com.my of Malaysian Harmony Tour & Travel Sdn Bhd and airlines reserve the rights to alter flight schedule, itineraries and travel arrangements even after the confirmations have been given to you in advance. 12fly.com.my of Malaysian Harmony Tour & Travel Sdn Bhd and airlines are not liable and reserve the rights to cancel or withdraw at any time bookings made by or on behalf of you. However, money paid by you as booking fee will be refunded to you.

Any alteration on the routing or change of date of travel by the passenger is solely at his/her own risk. 12fly.com.my of Malaysian Harmony Tour & Travel Sdn Bhd and airlines shall not be held responsible for any inconvenience caused and additional expenses incurred.

12FLY HOTEL ACCOMMODATIONS

12fly.com.my Hotel Online Booking Engine is a booking engine easy you (the Customer) to make rooms reservation 24 hours a day, 7 days a week with instant room availability & confirmation. All bookings are compulsory guaranteed by credit payment and paid by same credit card upon guests check in.

Hotel Rates in 12fly.com.my Hotel Online Booking Engine always subject to hotel rooms’ availability until room reservations guaranteed by your credit card payment as engine request and paid upon check in.

All hotel rates quoted in 12fly.com.my Hotel Online Booking Engine are based on existing country currency and you may choose your preferred currency conversion before search.

Currency exchange rates subject to fluctuation from time to time and these are beyond 12fly.com.my controls.

All hotel rates showing are excluding room services, tips, telephone calls, laundry and any others items that you may apply during your stay.

It is your responsibility to ensure that all passengers’ name fill into Passengers Information column in 12fly.com.my Hotel Online Booking Engine is exactly match to your passports or travel documents. 12fly.com.my of Malaysian Harmony Tour & Travel Sdn Bhd has no responsibility in any mistakes if you (the Customer) provided name wrongly and causes the additional cost of amendments.

Booking Changes, Cancellations and Refund

If you decide to change your hotel reservation after guaranteed by your credit card payment, an amendment fee of RM 50 per alteration will be charged for 12fly.com.my of Malaysian Harmony Tour & Travel Sdn Bhd processing. Any amendment will also be subject to any additional costs incurred through increases in room rates the amendment may involve. Any change in check in date will be construed as a cancellation of the original booking and cancellation charges will apply. Cancellation fees per room per night are applied according to the room rates category and hotels you applied; please refer the existingTerm & Conditionswhen you search for the each room rates and hotel.

Passports & Visas

It is your responsibility to ensure that you have a valid passport with a minimum of 6 months validity from the day you return to your home country. You must have all the relevant visas, vaccinations, health certificates, and all necessary travel documents as required by the various government authorities of the countries to be visited. You are responsible for any expenses incurred as a result of delays or itinerary changes related to your lack of appropriate travel documents. 12fly.com.my of Malaysian Harmony Tour & Travel will not be responsible for any penalties due to your failure to abide by any regulations of the government of the visiting country.

Extension / Deviation Stay

Extension and/or deviation of room is dependent on the hotel and may incur additional charges impose by the hotel (It is your responsibility to check with hotel if deviation during the stay). Where extension and or deviation are possible, arrangements of Entry Visa are solely your responsibilities. However, upon request, we are most happy to assist you.

Travel Insurance

We strongly recommend you to acquire insurance on trip cancellation, accident, injury, illness, medical hospitalization, flight delay, baggage lost, etc. 12fly.com.my of Malaysian Harmony Tour & Travel shall be exempt from any liability in the event of an accident resulting in, but not limited to, loss or damage of properties, injury to people, death during trip, delays, irregularities or other occurrences beyond its control. Settlements will ensue in accordance with rules set by airlines, hotels, buses, etc.

Medical Conditions, Pregnancy and Travel

If you have a medical condition, or if you are pregnant and considering travel, you must consult with your doctor before you travel, especially if medical condition requires daily routine care, urgent care, or your pregnancy is high-risk. You are responsible for disclosing any related information to us at the time of booking. You understand 12fly.com.my of Malaysian Harmony Tour & Travel or local provider is not in a position to provide any medical services or urgent care in the event such an action may be required. You are liable for any risks, incidences or consequences incurred during travel. We highly recommend that you purchase medical insurance and travel insurance before you travel.

Responsibility & Liability

Before making reservation, it is your responsibility to read the fine print associated with your desired product including, but not limited to, the following sections: Hotel Rates, Service Tax, Reservations and Payments, Travel Documents, Booking Changes, Cancellations and Refund, Extension/Deviation Of Stay, etc.. And you herein state that you have read and fully understood the content of all fine print and will waive the right to dispute against any part of it after your credit card guaranteed payment.

12flyc.om.my of Malaysian Harmony Tour & Travel Sdn Bhd and hoteliers accept no responsibility for any loss, injury or damage to you or your belongings resulting directly or indirectly from occurrences beyond its control including acts of God, acts of government, war(whether declared or not), threat of war, other hostilities, terrorist activity, civil strife, strikes, riots, fire, thefts, robberies, epidemics, quarantine, customs or medical regulations, natural and nuclear disasters, technical or administrative problems with transport, industrial disputes, closures of airports, and breakdown in machinery, or equipment or similar events. Neither The Organizers nor any person or agent assisting or callipering with it is liable for any loss, injury or damage or delay which may occur during a program tour or holiday.

The persons taking the hotel rooms are responsible for safe keeping their own travel documents.

12fly.com.my of Malaysian Harmony Tour & Travel Sdn Bhd and hoteliers shall not be held responsible if you are deported or refuse entry by Immigration Authorities for possession of unlawful items, holding improper travel documents, or other causes whose behaviour and activities are considered as subversive by the foreign government. There is absolutely no refund for your hotel room booking if you are refuse entry.

12fly.com.my of Malaysian Harmony Tour & Travel Sdn Bhd and hoteliers reserve the rights to alter room category even after the confirmations have been given to you in advance. 12fly.com.my of Malaysian Harmony Tour & Travel Sdn Bhd and hoteliers are not liable and reserve the rights to cancel or withdraw at any time bookings made by or on behalf of you. However, money paid by you as booking fee will be refunded to you.

Any alteration on the routing or change of date of travel by the passenger is solely at his/her own risk. 12fly.com.my of Malaysian Harmony Tour & Travel Sdn Bhd and hoteliers shall not be held responsible for any inconvenience caused and additional expenses incurred.